The ATOM drone is the ultimate lightweight companion for capturing breathtaking videos and stunning still images. Equipped with a stabilized 3-axis gimbal camera, it delivers solid 4K video and 12MP still images, ensuring exceptional image quality and clarity. With a remarkable 32-minute battery life, 6km transmission range, and a range of advanced intelligent flying features, the ATOM gives you the freedom to explore far and wide adventures.

Return and Refund Policy

1. Returns

At Altitude Adventures, we take pride in offering high-quality drone products and accessories. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it under the following conditions:

1.1 Eligibility for Returns

• You may request a return within [number of days, e.g., 30 days] from the date of purchase.
• The item must be in its original condition, unopened, and unused.
• The packaging must be intact, including all original tags and labels.
• Any included accessories, manuals, and documentation must be returned with the product.

1.2 Non-Returnable Items

The following items are non-returnable:

• Gift cards and digital products.
• Items that have been used or opened.
• Damaged or altered items not due to our error.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at admin@altitudeadventures.com within 3 days of receiving your order to request a return authorization.
• Provide your order number and a detailed explanation of the reason for the return.
• Our team will review your request and provide you with further instructions, including the return address.

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. Refunds will be issued according to the following conditions:

3.1 Eligibility for Refunds

• If the return is approved, we will process a refund to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable unless the return is due to our error.
• Please allow 10 days for the refund to appear in your account.

3.2 Restocking Fee

• A restocking fee of 5% may apply to certain returns, particularly for opened or used items.

4. Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team within 3 days of receiving the item to initiate an exchange.

5. Shipping

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to our error.

6. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at admin@altitudeadventures.com or +97 298 234 7893.

1. Fast and Reliable Shipping

At Altitude Adventures, we take pride in delivering your drone products and accessories swiftly and securely. We offer various shipping options to meet your needs and ensure a smooth shopping experience.

2. Shipping Methods

Choose from our flexible shipping methods:

• Standard Shipping: Your order will typically arrive within [number of days, e.g., 3-7 business days] from the date of order processing. It's an economical choice for most orders.

• Express Shipping: Need your drones or accessories sooner? Opt for our express shipping option, and you can expect delivery within [number of days, e.g., 1-3 business days] from the date of order processing.

3. Shipping Rates

Shipping rates vary based on factors such as your location, the weight of the items in your order, and the selected shipping method. During the checkout process, you'll see the shipping cost specific to your order before finalizing your purchase.

4. Order Processing Time

Please allow us [number of days, e.g., 1-2 business days] for order processing and handling before your order is dispatched. During busy seasons or special promotions, processing times may be extended, and we appreciate your understanding.

5. Tracking Your Shipment

Once your order ships, you'll receive a shipping confirmation email that includes a tracking number. Keep an eye on your inbox, as this tracking number allows you to monitor your package's journey to your doorstep.

6. International Shipping

Altitude Adventures is pleased to offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by your local customs authorities. These charges are the responsibility of the recipient and are not included in the order total. Before placing an international order, familiarize yourself with your country's customs regulations and fees.

7. Shipping Partners

We partner with reputable shipping carriers committed to ensuring the safe and punctual delivery of your orders. Some of our trusted partners include [List of Shipping Partners].

8. Contact Us

If you have questions or need assistance related to your order or shipping, please feel free to reach out to our dedicated customer support team. You can contact us via email at admin@altitudeadventures.com or call us at +63 892 6478. We're here to assist you with any inquiries you may have.

Thank you for choosing Altitude Adventures for all your drone-related needs. We're dedicated to providing you with a hassle-free and reliable shopping experience, ensuring your drones reach new heights!