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Altitude Adventures
Help Center
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How do I choose the right drone?Choosing the right drone depends on your interests and needs. Consider factors like your experience level, intended use (photography, racing, etc.), budget, and desired features. If you need assistance, our team is ready to help. Feel free to contact us for expert guidance.
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How can I get in touch with your customer support team?You can reach our customer support team via email at admin@altitudeadventures.com or by calling +97 298 234 7893. We're here to assist you with any questions or concerns you may have.
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Do you offer international shipping?Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your local customs authorities. Be aware of your country's regulations before placing an international order.
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What types of drones do you sell?We offer a diverse range of drones to suit various needs. Our inventory includes consumer drones for hobbyists, professional drones for photographers and filmmakers, FPV racing drones, and more. Explore our selection to find the perfect drone for you.
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What is your return policy?We have a hassle-free return policy. If you're not satisfied with your order, you can return it within [number of days, e.g., 30 days] from the date of purchase. Please review our detailed Return and Refund Policy for eligibility and instructions.
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How do I track my order?Once your order ships, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your package's delivery status.
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What is the warranty on your drones and accessories?Our drones and accessories come with manufacturer warranties, which vary depending on the product and brand. Warranty details are provided in the product descriptions. If you have questions about a specific item, please contact us.
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Are your drones ready to fly (RTF) or do I need to assemble them?Most of our consumer drones are ready to fly out of the box (RTF). However, some FPV racing drones may require assembly. Check the product description for details on the specific drone you're interested in.
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How can I stay informed about your latest products and promotions?Subscribe to our newsletter to receive updates on the latest drone releases, exclusive offers, and helpful drone tips and tricks. You can subscribe on our homepage or during the checkout process.
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Can I visit your physical store to see the products in person?Absolutely! Our physical store is located at 500 Terry Francine Street, San Francisco, CA 94158. We welcome you to visit and get hands-on experience with our drones and accessories. Our knowledgeable staff is on hand to assist you.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Have a question? We are happy to help.
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